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Select the first web part and "Modify Shared Web Part",
configure the web part as shown. |
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Expand the Appearance section and set the Title
of the web part for future reference |
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Set the Watch List to Helpdesk Tickets - High
Priority Active Set the Watch List to the view you
created in the first step above.
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Set Email To to helpdesk@... In this
example we don't want to send an email to the whole team -
so we use an email alias.
Put in an appropriate Subject and
Message for the email.
If your message is large then use the Builder
button (...) to open up a separate dialog box to
enter your message. |
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Choose Send When - Always
In our example we want to send reminders as long
as an issue is open - it doesn't depend on a
particular date.
Tip - Another way of doing this would be to setup the
reminder so that it is sent when the field Created
is overdue by 3 hours. I.E. emails will only start
to be sent out 3hrs after the issues been raised -
giving the helpdesk staff time to sort out an issue
before it gets 'escalated' |
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Set Check List to be every 1 hour, Monday through Saturday |
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The web part show a summary of
its configuration
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In our example we have the following items in our Issues List
SharePoint
Reminder will check the list every hour and send the following
emails.
- No email will be sent for "Monitor Flickering" as not High
Priority and won't appear in our High Priority Active view.
- No email will be sent for "Printer low on Toner" as not
High Priority and won't appear in our High Priority Active view.
- No email will be sent for "Printer low on Toner" as it has
already been closed, won't appear in our view.
- An email will be sent for "Email server not receiving
messages" as its High priority and hasn't been fixed.
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Introduction
Components
